Websites are kind of like cars.  If you put gas in them, change the oil regularly, and do the recommended maintenance, you prolong the life of your car, and help ensure it’s up and running when you need to get from Point A to Point B.  In much the same manner, your WordPress website needs regular maintenance to keep it at optimal performance.  Regular updates provide additional features, performance boosts, and supply security fixes and patches to keep hackers at bay.

We know you’re busy, though.  And sometimes maintaining your website just isn’t something that’s on your radar.  That’s where we come in.  We’ll monitor your site for updates, do regular scans for security breeches, and do backups at a secure offsite location.  We handle a lot of the technical details of your site – so you can focus on other things.

All of our maintenance plans also come with a set number of hours of support.  If something does go wrong with your site, support credits can be used to diagnose, restore and/or fix your site.  By combining regular monitoring and update services with yearly pre-paid support hours, you save money and time – as well as having the peace of mind that someone is looking after your site.

If you need support, training or assistance in managing your WordPress website, we’ve got you covered.  You can use your tech support credits for things like:

• WordPress Training and Consulting
• Plugin or theme technical help and troubleshooting
• Content changes
• Theme modifications
• Fixing incompatibility issues caused by updates

Some services, such as training and consulting, require advance scheduling.  Support credits can be used at any time throughout the year, up to the number of hours allotted by your maintenance plan.  Additional support credits can be purchased if needed.  Unused credits do not roll over from year to year.

We’ve seen it happen.  Someone hacked into your website.  Or a routine update caused something to break on your site.  Your cat ran across your keyboard and viciously sabotaged your site.  Regardless of how it happens, if your website goes down, it’s a headache you probably don’t want to deal with.

First things first: we’ll restore your site to the most recent backup copy to get your site up and running again.

Next up: we’ll take steps to diagnose what happened, and make recommendations to prevent it from happening again.  If it’s something we can fix, you can use your plan’s support hours to cover it.  If it’s something we can’t fix (like a sabotaging cat), we can make recommendations on next steps.

Hopefully you’ll never need ’em.  But just in case, we’ll take scheduled backups of your site, which can be used to restore your site in an emergency.  All backups are securely stored in an offsite, cloud environment.

Backups are kept:

• Biweekly – 2 months
• Monthly – 1 year
• Yearly backups kept indefinitely